Privcy Bumph.

Last updated: October 2026

1. Who we are

Get Go Audio is an independent business based in North Leeds, UK, providing drum tuition and PA equipment hire.

Matt is responsible for handling personal information collected through Get Go Audio.

For any privacy-related questions or requests, please contact us at our Get Go Audio business email address - hello@getgoaudio.co.uk

2. What information we collect

We may collect personal information when you contact us, enquire about our services or arrange a booking.

This may include:

  • Your name, email address and telephone number.

  • Information you include in an enquiry or message.

  • Information provided through our new-starter questionnaire, such as a student's age, musical interests and learning preferences.

  • Information needed to arrange drum lessons, manage bookings or organise PA equipment hire.

  • Relevant payment and transaction records.

  • Certain technical information relating to your use of our website, depending on the website features, cookies and analytics settings in use.

Please avoid including unnecessary sensitive or private information in website forms.

3. How we use your information

We use personal information to:

  • Respond to enquiries and communicate with customers.

  • Arrange drum lessons, taster sessions and PA equipment hire.

  • Understand students' musical interests and help tailor their lessons.

  • Manage bookings, payments and equipment collection or delivery arrangements.

  • Maintain appropriate business records and meet legal obligations.

  • Maintain and improve our website and services where appropriate.

We process personal information only where we have an appropriate lawful basis under applicable data protection law. Depending on the purpose, this may include taking steps before entering into a contract, fulfilling a contract, meeting a legal obligation, pursuing a legitimate interest or relying on consent where appropriate.

4. Our website and forms

Our website is built using Squarespace. Our contact form and new-starter questionnaire use Squarespace form functionality.

Information submitted through these forms may be stored within our website account and sent to the email address configured to receive submissions.

We use this information for the purposes explained in this policy. We recommend that you do not include information that is unnecessary for your enquiry or the provision of our services.

5. How we share information

We do not sell personal information.

We may share information with service providers where necessary to operate our business, such as our website hosting and form provider, email provider and payment services, if applicable.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where service providers process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

6. How long we keep information

We keep personal information only for as long as reasonably necessary (up to 10 years maximum) for the purposes for which it was collected, including relevant legal, accounting and record-keeping requirements.

The appropriate retention period depends on the type of information and why we hold it. When information is no longer needed, we will securely delete it or otherwise dispose of it appropriately.

7. Cookies and website analytics

Our website may use cookies and similar technologies to support essential website functions and, depending on our settings, understand how visitors use the website.

Some cookies are necessary for the website to function. Non-essential analytics or other cookies may require consent before they are used.

You can manage your cookie preferences through the options provided on our website, where available.

8. Keeping information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Ask us to restrict or object to certain processing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using our Get Go Audio business email address.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them.

You can also complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website or legal obligations.

The latest version will be available on our website, together with the date it was last updated.